Alpha Gemstone NY Inc.
faq
Frequently Asked
Questions
Everything you need to know about our gemstones, shipping, payments, and more.
Why are your prices so low — is something wrong?
Can you resize and mount a stone I purchase?
Are your gemstones real or synthetic/simulated?
Can I visit your showroom in New York City?
Are there discounts for bulk purchases?
What lengths do silk cord necklaces come in?
Is Spinel synthetic?
How do I find my ring size?
When will my order be shipped?
Will I receive a tracking number?
Is it safe to enter my credit card online?
What is your return and refund policy?
Are there customs duties for international orders?
Do you ship to South Africa and what does it cost?
Do you buy loose gemstones from sellers?
What currency are your products priced in?
Are diamonds the rarest of all gemstones?
Where do your emeralds and rubies come from?
What makes a gemstone valuable?
Why isn't a 1-carat diamond double the price of a 0.5-carat?
What is the best color for Tanzanite?
Which carriers do you use for shipping?
What payment methods do you accept?
Can I send my card info by fax?
What is the Wishlist feature?
Why are colored diamonds so special?
Still have questions?
Call us at 914-310-1480 or fax 212-768-0599