Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect
- ◆Name, address, phone & email
- ◆Payment details and order history
- ◆IP address & browser info for security
How We Use It
- ◆Process and ship orders
- ◆Customer support & fraud prevention
- ◆Improve website experience
- ◆Promotional offers & newsletters (optional)
Third Parties & Cookies
- ◆Shipping details shared with FedEx, UPS, USPS & payment processors only
- ◆Cookies improve browsing and remember preferences
- ◆Customers may request correction or removal of data
Security: All transactions are protected with SSL encryption and secure payment gateways.
Terms & Conditions
By using AlphaImports.com, you agree to the following terms.
General Terms
- ◆Product images may appear larger for display purposes
- ◆Natural gemstones may vary in color, shape, or inclusions
- ◆Prices and availability may change without notice
- ◆Orders may be canceled in case of pricing or inventory errors
- ◆Customers are responsible for providing accurate shipping information
- ◆Unauthorized use of website images/content is prohibited
- ◆All disputes governed under North Carolina, USA laws
Return Policy
Customer satisfaction is our priority.
Return Window
10 days from delivery
Condition
Unused, original condition
Custom Orders
Non-returnable
Shipping Charges
Non-refundable
Return authorization is required before sending any package back. Refunds are processed after inspection of returned merchandise.
Shipping Policy
We ship worldwide using trusted carriers.
FedExUPSUSPS
Important Notes
- ◆Orders ship after payment verification
- ◆Tracking info emailed after shipment
- ◆Delivery times vary by destination and customs clearance
- ◆International buyers responsible for local duties and taxes